Building an Agentic Enterprise · Reference
Reference
Glossary
35 terms used in the report — agent registry, NIST RMF, MCP, A2A, prompt injection, flywheel. Each entry links to the chapter where the idea lands hardest.
A
- A2ACh 07
- Agent-to-Agent protocol — Google's open standard for letting one agent invoke another over the network with capability discovery and signed messages.
- agentCh 01
- A model placed in a loop with tools, memory, and a goal — capable of multi-step action without per-step prompting. The unit of cognition that this report is about.
- agent registryCh 12
- A governed catalogue of every agent in production: owner, scope, tools, data sources, evals, kill-switch, RMF tier. The single source of truth that turns shadow agents into governed ones.
- agentic AICh 01
- Systems built around agents (rather than around static prompts or workflows). Implies a non-deterministic execution path chosen by the model itself.
- autonomy tierCh 14
- A classification (assist · suggest · act-with-approval · act) that determines how much oversight an agent's action requires before it touches a system of record.
B
- BCG triadCh 18
- Build · Buy · Boost — Boston Consulting Group's framing for how enterprises mix custom-built agents, off-the-shelf agents, and capability-enhancing services.
- blast radiusCh 11
- The set of systems, records, customers, or money an agent's worst-case action can touch. The variable that decides whether HITL is required.
C
- circuit breakerCh 11
- An automatic shutoff that pulls an agent offline when error rate, drift, or cost crosses a threshold. The off-switch you don't have to remember to flip.
- CSA Agentic ProfileCh 08
- The Cloud Security Alliance's mapping of agentic AI threats and controls onto the NIST AI RMF — the closest thing to a working enterprise reference.
E
- evalCh 10
- A scored test of an agent's behaviour: accuracy, refusal rate, hallucination rate, latency, cost, drift. The thing that tells you whether the agent is still the agent you signed off.
F
- flywheelCh 20
- The compounding loop in which deployment generates data and evals, which improves the model and the agent, which earns more deployment. The central organising idea of Part III.
- function callingCh 07
- A model's ability to emit a structured tool invocation (tool name + JSON arguments) instead of free text. The minimum surface an agent needs to act.
G
- gatewayCh 05
- A managed proxy in front of model APIs that handles routing, retries, caching, budget caps, redaction, audit. The narrowest place to insert governance.
H
- HITLCh 14
- Human-in-the-Loop — a human is required to approve or reject an action before it commits. Done honestly: blocking, reviewable, and budgeted into latency and cost.
K
- kill-switchCh 11
- A documented, tested mechanism to stop an agent immediately. Not the same as turning off a tool — the agent's planner has to know it has been stopped.
L
- LangGraphCh 05
- An open-source framework for building stateful agent workflows as graphs. Common in custom-built agentic systems.
M
N
- NIST AI 600-1Ch 08
- The Generative AI Profile of the NIST AI RMF — extends Govern/Map/Measure/Manage with generative-specific controls.
- NIST AI RMFCh 08
- The NIST AI Risk Management Framework (AI 100-1) — four functions (Govern, Map, Measure, Manage) used in this report as the spine for any agentic deployment.
O
- orchestrationCh 05
- The layer that decides which model, which tool, and which next step. May be code (LangGraph), platform (Agentforce), or model itself.
- OWASP LLM Top 10Ch 13
- The OWASP Foundation's top-10 risks for LLM and agentic applications — prompt injection, insecure output handling, training-data poisoning, etc.
P
- prompt injectionCh 13
- An attack in which untrusted input (a webpage, an email, a document) contains instructions that the model treats as authoritative and acts on.
R
- RAGCh 06
- Retrieval-Augmented Generation — pulling relevant chunks from a vector store into the prompt before the model answers. The cheapest way to give an agent your private knowledge.
- redlineCh 11
- A pre-approved boundary that an agent must not cross (e.g. "never quote a price below floor", "never email outside the company"). Encoded as a hard policy, not a soft prompt.
- registryCh 12
- See agent registry.
- routerCh 18
- A small model or rule that decides which agent (or which model behind an agent) handles a given request. The new commoditization layer.
S
- shadow agentCh 12
- An agent built and run by a team without going through the registry, evals, or governance. The single largest source of agentic risk in most enterprises today.
- SIPOCCh 09
- A process-mapping notation (Suppliers, Inputs, Process, Outputs, Customers) used here to map an agent's actual scope before automating it.
- steering committeeCh 08
- The group that owns the agent registry, sees evals every cycle, and is the only body that can approve a tier-3 (act) agent. Real governance, not security theatre.
T
- TCOCh 19
- Total cost of ownership for an agent: model spend, tool spend, data spend, ops, security, eval, change management. Honest ROI uses TCO, not just per-token cost.
- tierCh 14
- See autonomy tier.
- toolCh 07
- A callable function with a typed schema that an agent can invoke. The boundary between cognition and action.
V
- vector databaseCh 06
- A datastore (pgvector, Pinecone, Weaviate, FAISS) optimized for nearest-neighbour search over embeddings — the substrate for RAG.
W
- workflowCh 02
- A deterministic, pre-coded sequence of steps. An agent is not a workflow; a workflow is not an agent. Most useful enterprise systems will be both.