Reference

Bibliography

Primary sources cited throughout the report. Where the public record is messy, this is where you can read it for yourself.

Standards

NIST AI Risk Management Framework (AI 100-1)Source ↗
National Institute of Standards and Technology, 2023.
NIST AI 600-1: Artificial Intelligence Risk Management Framework — Generative AI ProfileSource ↗
NIST, 2024.
CSA Agentic AI Threat Modeling: Framework Mapping to NIST AI RMFSource ↗
Cloud Security Alliance, 2024.
OWASP LLM and Generative AI Security — Top 10 (2025)Source ↗
OWASP Foundation.
MITRE ATLAS — Adversarial Threat Landscape for AI SystemsSource ↗
MITRE Corporation.
EU AI Act — Cloud Security Alliance summarySource ↗
CSA, 2024.

Protocols

Model Context Protocol — open specificationSource ↗
Anthropic, 2024.
MCP Security ConsiderationsSource ↗
EQTY Lab analysis, 2025.
Announcing the Agent2Agent Protocol (A2A)Source ↗
Google Developers Blog, 2025.

Research

MIT NANDA: Networked Agents and Decentralized AISource ↗
MIT Media Lab, 2024.
BCG: Where's the Value in AI?Source ↗
Boston Consulting Group, 2024.
Gartner: Top Strategic Technology Trends for 2025 — Agentic AISource ↗
Gartner, 2024.

Case studies

Klarna AI assistant handles two-thirds of customer service chats in its first monthSource ↗
Klarna press release, 2024.
Klarna's CEO says AI helped slash its workforce by 22% — and saved $60MSource ↗
Fortune, 2025.
Klarna fired 700 agents, then hired them back, then saved $60M anyway: what actually happenedSource ↗
Signal Memo, 2025.
JPMorgan rolls out generative AI assistant LLM Suite to employeesSource ↗
Digital Banker, 2024.
McDonald's pulls AI ordering from drive-thrus after errorsSource ↗
BBC News, 2024.
McDonald's Tested AI Drive-Thrus, but the Robots Made MistakesSource ↗
The New York Times, 2024.
Air Canada must honour refund policy invented by chatbotSource ↗
BBC News, 2024.

Vendors

Salesforce Agentforce — autonomous agents for the enterpriseSource ↗
Salesforce.
Agentforce ROI studySource ↗
Salesforce, 2024.
ServiceNow Q4 FY2025 earnings — AI agents commentarySource ↗
ServiceNow Investor Relations, 2025.
n8n vs Zapier vs Make — comparison for agentic workflowsSource ↗
n8n, 2024.
Walmart launches Sparky, an AI assistant for shoppersSource ↗
Walmart corporate, 2024.
Vertex AI Agent BuilderSource ↗
Google Cloud.
AgentMelt: a TCO calculator for production agentsSource ↗
AgentMelt, 2024.

Defence

NeMo Guardrails — open-source toolkit for programmable LLM safetySource ↗
NVIDIA.
Cohesity: prompt injection in enterprise AI assistantsSource ↗
Cohesity research, 2024.
LangGraph: graph-based orchestration for stateful agentsSource ↗
LangChain, 2024.