Building an Agentic Enterprise · Reference
Reference
Bibliography
Primary sources cited throughout the report. Where the public record is messy, this is where you can read it for yourself.
Standards
- NIST AI Risk Management Framework (AI 100-1)Source ↗
- National Institute of Standards and Technology, 2023.
- NIST AI 600-1: Artificial Intelligence Risk Management Framework — Generative AI ProfileSource ↗
- NIST, 2024.
- CSA Agentic AI Threat Modeling: Framework Mapping to NIST AI RMFSource ↗
- Cloud Security Alliance, 2024.
- OWASP LLM and Generative AI Security — Top 10 (2025)Source ↗
- OWASP Foundation.
- MITRE ATLAS — Adversarial Threat Landscape for AI SystemsSource ↗
- MITRE Corporation.
- EU AI Act — Cloud Security Alliance summarySource ↗
- CSA, 2024.
Protocols
Research
Case studies
- Klarna AI assistant handles two-thirds of customer service chats in its first monthSource ↗
- Klarna press release, 2024.
- Klarna's CEO says AI helped slash its workforce by 22% — and saved $60MSource ↗
- Fortune, 2025.
- Klarna fired 700 agents, then hired them back, then saved $60M anyway: what actually happenedSource ↗
- Signal Memo, 2025.
- JPMorgan rolls out generative AI assistant LLM Suite to employeesSource ↗
- Digital Banker, 2024.
- McDonald's pulls AI ordering from drive-thrus after errorsSource ↗
- BBC News, 2024.
- McDonald's Tested AI Drive-Thrus, but the Robots Made MistakesSource ↗
- The New York Times, 2024.
- Air Canada must honour refund policy invented by chatbotSource ↗
- BBC News, 2024.
Vendors
- Salesforce Agentforce — autonomous agents for the enterpriseSource ↗
- Salesforce.
- Agentforce ROI studySource ↗
- Salesforce, 2024.
- ServiceNow Q4 FY2025 earnings — AI agents commentarySource ↗
- ServiceNow Investor Relations, 2025.
- n8n vs Zapier vs Make — comparison for agentic workflowsSource ↗
- n8n, 2024.
- Walmart launches Sparky, an AI assistant for shoppersSource ↗
- Walmart corporate, 2024.
- Vertex AI Agent BuilderSource ↗
- Google Cloud.
- AgentMelt: a TCO calculator for production agentsSource ↗
- AgentMelt, 2024.